Login
Logging in, and getting unlocked if it goes wrong
The login itself takes ten seconds. If it doesn't, here's what's actually going on and when to reach out.
Licensed by Tobique
7,000+ games
24/7 support
Crypto ready
username or email address, with optional 2FA if you've switched it on.
Forgot your password
Head to the login screen
Click through to password reset rather than guessing.
Give it your registered email
Enter your registered email address - the casino sends an email with reset instructions.
Follow the link
It lands in your inbox - set a new password from there.
Rule of thumb: Smokos support will never ask for your full password or a card PIN, not over 24/7 live chat, not over email. If someone does, it's a scam - not the casino.
What actually gets an account locked
- Not responding to a KYC-related contact attempt within 2 weeks of a withdrawal request
- Suspected fraud, collusion, or chargebacks
- Multiple accounts, including one per household (multi-accounting is treated as fraud)
- Using a VPN to mask location or identity
- Being enrolled in an external self-exclusion program
- Providing false or incomplete registration data
Generally requires completing/cooperating with the KYC process - the casino has final discretion on reinstatement.
If it's your own play behind the lock, Gambling Help Online - 1800 858 858 / gamblinghelponline.org.au is there for Australians.
When to bring in support
If a password reset email isn't landing or your account's locked for a reason that isn't clear, live chat can look into the specifics - have your registered email ready so they can find you fast.
Questions people ask
What do I log in with?
Your username or email address. 2FA is optional.
My account is locked and I don't know why - who do I ask?
Live chat. They can tell you the specific reason and what's needed to get it resolved.